Privacy Policy

Your privacy is something that we truly care about. All the personal information collected is used only when needed to provide you with the necessary services. Our Privacy Policy explains what information we collect, how we use this information, and also why the information is being used. 

If any of this policy leads you to have any questions, comments, or concerns, please feel free at anytime to email us at lukasdempsey@twistedgraffix.com. We consistently monitor the actively for this email so that we are able to manage any problems effectively and within a timely manner. 


Information that is collected, how we collect it, and why we are doing so


Personal information obtained:

  • Name
  • Telephone number
  • Address
  • Date of birth
  • Email address
  • Billing information
  • Payment information
  • Other date collected that could directly or indirectly identify you 


Most of the personal information that is collected comes directly from you when you:

  • Create an account or subscribe to our website (ex: name, phone number)
  • Purchase any of our products listed (ex: billing information, credit card information, address, etc.)
  • Request customer support (ex: email)
  • Participate in any events such as a contest, surveys, product inquires


We also collect information in methods that aren’t so obvious to you, so we felt it would help to provide a further explanation. This information helps us better ensure we are providing the best necessities towards servicing you. 


Cookies on our websites and our mobile applications allow us to track your browsing behavior, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our Services. These technologies automatically collect data when you use and interact with our Services, including metadata, log files, cookie/device IDs, page load time, server response time, and approximate location information to measure website performance and improve our systems, including optimizing DNS resolution, network routing and server configurations. Specifically, interactions with the features, content and links (including those of third-parties, such as social media plugins) contained within the Services, Internet Protocol (IP) address, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data is collected. We may also collect your IP address (location) so that we can better personalize our services. All this information allows us to provide you with product and marketing that appeals to you. It also allows us to be to analyze and improve our performance, giving you high quality service in return. 


Supplemented Data may be received about you from other sources, including publicly available databases. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

 

Optimizing information acquired 

With your privacy being highly important to us we limit the data collected and ensure its use and purpose are intended upon you and necessary for the service provided. (I.e. we have been given the permission, to provide you with the product in which you purchased, or required for legal compliance or other lawful matters)


Consistently providing, improving, upgrading, and perfecting our services

We may share your personal information with affiliated companies within our corporate family, with third parties with which we have partnered to allow you to integrate their services into our own Services, and with trusted third party service providers as necessary for them to perform services on our behalf, such as:

  • Processing credit card payments
  • Serving advertisements
  • Contest or surveys
  • Analysis on services and customer demographics
  • Communicating with you (i.e. via email)
  • Support and related services

We only share information when it is necessary in completing a provided service or as needed to better assist you. These third parties (and any subcontractors they may be permitted to use) are subject to strict data processing terms and conditions and are prohibited from utilizing, sharing or retaining your personal information for any purpose other than as they have been specifically contracted for (or without your consent).


Communication between us and you

We may contact you directly or through a third party service provider regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for special events or products we have to offer. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:

  • Email
  • Text (SMS) messages
  • Telephone calls
  • Messenger applications
  • Automated phone calls or text messages

You may also update your subscription preferences with respect to receiving communications from us and/or our partners by signing into your account and visiting “Account Settings” page.

If we collect information from you in connection with a co-branded offer, it will be clear at the point of collection who is collecting the information and whose privacy policy applies. In addition, it will describe any choice options you have in regards to the use and/or sharing of your personal information with a co-branded partner, as well as how to exercise those options. We are not responsible for the privacy practices or the content of third-party sites. Please read the privacy policy of any website you visit.

If you make use of a service that allows you to import contacts (ex. using email marketing services to send emails on your behalf), we will only use the contacts and any other personal information for the requested service. If you believe that anyone has provided us with your personal information and you would like to request that it be removed from our database, please contact us at lukasdempsey@twistedgraffix.com.


Compliance with legal, regulatory and law enforcement requests

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.

To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process. We will also share your information to the extent necessary to comply with any ICANN, registry or ccTLD rules, regulations and policies when you register a domain name with us. For reasons critical to maintaining the security, stability and resiliency of the Internet, this includes the transfer of domain name registration information to the underlying domain registry operator and escrow provider, and publication of that information as required by ICANN in the public WHOIS database or with other third parties that demonstrate a legitimate legal interest to such information

.

How we secure, store and retain your data

We follow generally accepted standards to store and protect the personal information we collect, both during transmission and once received and stored, including utilization of encryption where appropriate.

We retain personal information only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:

  • mandated by law, contract or similar obligations applicable to our business operations;
  • for preserving, resolving, defending or enforcing our legal/contractual rights; or
  • needed to maintain adequate and accurate business and financial records.

If you have any questions about the security or retention of your personal information, you can contact us at lukasdempsey@twistedgraffix.com.


Non-Discrimination.

We will not discriminate against you for exercising any of your privacy rights. Unless permitted under applicable laws, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.


Changes to this policy

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice on our home page, at least thirty (30) days prior to the implementation of the changes.


Contact us

If you have any privacy-related questions, concerns or complaints about our Privacy Policy, our practices or our Services, you may contact our Office by email at lukasdempsey@twistedgraffix.com.


We will respond to all requests, inquiries or concerns within thirty (30) days.